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All Printers not printing Issue with NewStore App

Modified on: Fri, Feb 23 2024 12:59 PM

Symptom | Behavior:

 

  1. User calls Red Iron that the printer will not print from NewStore Associate app
  2. The printer devices are powered on, the indicator lights are green, and they can be printed to by other phones
  3. The NewStore app settings have the printers listed, but will not test print

 

Proper printer setup example:

 

A screenshot of a phoneDescription automatically generated

 

Resolution Steps:

 

  1. Check below setting on the iphone: 

Navigate to “settings” A white and black logoDescription automatically generated à scroll down to “NewStore“à press “NewStore” to enter app settings screen

 

  1. Ensure “Local Network” is on (slider to right and green)

 

  • A hand holding a phoneDescription automatically generated       A hand holding a phoneDescription automatically generated

 

 

NOTE:

 

When you go into the “Add printer” in New Store for the first time and you see the message below, the user must select Allow. This is the same as turning on the slider above.

 

A screen shot of a phoneDescription automatically generated        A screen shot of a phoneDescription automatically generated

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